CPMC provides omni-channel contact center services to provide world-class customer service to enterprise clients.  We ensure easy to navigate ACD call-trees route customers to Customer Service Representatives best skilled to address their needs while monitoring performance with a combination of weekly and monthly performance metrics that analyze and assist in performance optimization. Consolidated FAQs supplemented with the latest environment issues and resolutions allow CSRs to rapidly address customer concerns while randomly selected customers are requested to provide anonymous survey to assess overall CSAT scores.

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